CX Professional Masterclass with Ian Golding (two-day session)
Business & Technology Centre Bessemer Dr Stevenage SG1 2DX UKBuy tickets
Designed by Ian Golding, world-renowned Customer Experience Specialist, all graduates of the course will be given case studies, exercises and stories that bring to life the skills needed to succeed as a CX professional. You will create a relevant and personalised action plan that can start immediately and you will be able to demonstrate greater knowledge, confidence and credibility in the subject within your organisation.
Topics include: all core CX competencies, including CX Strategy and brand proposition, the role of employees in delivering the strategy, customer journey mapping, CX measurement (VOC, VOE and VOP), CX improvement, and CX culture.