FREE Webinar ”The Road to Becoming a Certified Customer Experience Professional (CCXP)”
In this webinar, Ian will walk you through the six CCXP competencies – allowing you to understand the level of knowledge you need to possess to achieve the accreditation – as well as a description of the process to become a CCXP.
Ian will also explain the two different ways he delivers knowledge transfer training in public courses or in-house.
Ian Golding is a Certified Customer Experience Professional. A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked across multiple industries including retail, financial services, logistics, telecoms and pharmaceuticals and has deployed CX tools and methodologies all over the world. An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP Authorised Resource & Training Provider.