Leading Customer Experience, with keynote speaker Chris Brindley MBE
Andaz London, 40 Liverpool Street, London, EC2M 7QNBuy tickets
“Disruptive customer experience, and how organisations can – and should – deliver it.”
Join Redspire and Microsoft for a City of London Business Leaders event. Hear from four world-class Senior keynote speakers and enjoy an intimate and informal presentation with Chris Brindley MBE, global business leader and former Managing Director at Metro Bank.
Learn how and why Metro Bank shook up the sector, creating an army of loyal fans out of their customers and redefining the consumer banking relationship through customer experience and lightning-quick service. With daily performance metrics including customer happiness, delivered through Microsoft Business Intelligence, Metro were ahead of the digital curve in blending culture, people and technology together to create the ultimate customer-centric experience.